FAQ's | Discovery Building Sets

How do I get in touch if I can’t find an answer to my question here?

We are here to help! Please reach out to us through our contact form or send us an email us at support@DiscoveryBuildingSets.com. You can also call us at (855) 777-0600

If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!

  

What do I do if I received the wrong items?

We're so sorry about that! Please contact us with your order details and let us know. We will work with you to make things right.

  

How do I make changes to an order I’ve already placed?

We do our best to fulfill orders as quickly as possible, so we can't guarantee an order can be changed once it's been placed. Please contact us immediately, and we will make every effort to do so. Once our warehouse has processed your order, we will be unable to make any changes.

  

I have a question about an order I’ve already placed?

No worries, just reply to the confirmation email you received and we'll get in touch with you to help out.  Or if you lost that email, you can reach our customer support team at support@DiscoveryBuildingSets.com

  

What orders are subject to sales tax?

We are currently required to collect sales tax in these states: Colorado and Alabama.

  

What if I’m ordering for an organization that is tax exempt?

Our eCommerce site is designed for supporting our retail customers and does not support tax exempt orders from organizations. If your organization places an order for delivery in a state which we have nexus, we recommend you retain the receipt and request a refund for sales tax paid when filing your sales tax returns.

  

Where are your building sets made?

Our building sets are made in a variety of countries, including the US, Honduras, Spain, China, and Vietnam.

  

Where can I find Discovery Building Sets on social media?

Our Discovery community is all about inspiring curiosity, imagination, and discovery. Join us on social media, and together we can build and play!

Currently, you can find us on Facebook, Twitter, and Pinterest. Keep checking back for more channels.

And don’t forget our blog! It’s filled with how-to's, information, and inspiration to encourage your child’s creative and imaginative play.

  

What is your return policy?

We take our joy of building very seriously and want you to be happy. Answers to the following questions and more may be found on our Return and Refund Policy page.

What if I receive a damaged or defective item?
Can I request an exchange?
When will I receive my refund?

  

What are your shipping options?

Answers to the following shipping questions may be found on our Shipping and Delivery Information page.

Do you ship internationally?
How do I track my order?
How fast will my order ship?
How long will my order take to arrive?
What do I do if I never received my order?