Here’s what you need to know about how we plan to ship and deliver your building sets. Most orders are shipped from our warehouses in Alabama, Colorado, or Minnesota by the most economical method available at the time of shipping.
Alert! Given UPS's lifting of the ground services guarantee after March 24th 2020, the ground transit times must be considered a "best-case" scenario. If UPS demand exceeds the capacity of its ground system, delays may occur with no recourse to the shipper.
Due to this suspension, please plan for extra transit time.
Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays due to weather or especially around major holidays. We are not responsible for these delays and Discovery Building Sets does not guarantee delivery dates for any shipments.
Where do you ship in the U.S.?
We ship to the 50 U.S. States, the District of Columbia, and Puerto Rico. We do our best to fulfill orders as quickly as possible and get them to you. Most orders shipping within the continental U.S. arrive within 2 to 7 business days once the product has been shipped. Please allow more time for orders shipping to Alaska, Hawaii, or Puerto Rico.
Do you ship internationally?
Sorry, at this time, we only ship to the 50 U.S. States, the District of Columbia, and Puerto Rico.
Will my order arrive in one package?
If your order includes more than one item, they may ship separately at different times. This could result in part of your order arriving at a different time, but still within the expected delivery window.
Certain factors may affect delivery dates, such as the time of day when the order was placed and whether a holiday falls in the delivery range.
What are my shipping options?
Currently, we only offer standard shipping (2-7 business days). We will be looking to add more options in the future, so please check back.
How fast will my order ship?
Orders placed Monday- Friday are shipped within 1-2 business days. Please note, we do not ship on Saturday, Sunday, or Holidays.
How long will my order take to arrive?
We process and ship orders Monday through Friday. Please note that most items ship within 1-2 business days of successful payment processing. Currently, we do not ship on Saturday, Sunday, or holidays.
Please see your shopping cart for shipping charges and estimated time in transit for your order. Shipping rates are based on total order weight.
Discovery Building Sets does not guarantee delivery dates for any shipments. Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays due to weather or especially around major holidays. We are not responsible for these delays.
Due to COVID19, many shipping carriers are experiencing delays in their deliveries. The carrier hubs have had to make adjustments to ensure the safety of their employees, which is slowing down transit time. If you have received a shipping confirmation, rest assured your package is on its way to you. If your package is past the expected delivery date, you should expect to see a tracking update within 2-3 days. Please contact us at support@DiscoveryBuildingSets.com with any questions or concerns.
How do I track my order?
During checkout, you have the option of signing up to receive shipping updates by text or email.
Once your order ships, you will receive a shipping confirmation email containing your package tracking number and the parcel carrier handling your shipment. Please allow 24-48 hours for the tracking number to properly update.
If you do not receive an email with a shipping notice and tracking number, please check your spam folder. If you're still having trouble, contact us at support@DiscoveryBuildingSets.com, and we will send one to you.
What do I do if I never received my order?
Thank you for your patience! If it’s been over ten (10) business days since you placed your order, please contact us with your name and order number.